The Academy of Interactive and Visual Arts Honors EZShield with Eight Communicator Awards.
The Pew Research Center reports 64 percent of Americans have been victims of at least one data breach.
A data breach occurs when personal or financial information is unlawfully viewed, stolen or used. Exposure can stem from malicious sources, like hacking and theft, or can be seemingly innocent in nature, such as an employee improperly disposing of sensitive files. Continue reading
How do you begin your search for the right business partner, and what do you use to evaluate whether or not the prospect will meet your needs?
This isn’t as difficult of a task as it may seem. Just find out what your prospective partners are made of. They should be transparent enough that you can do that with ease. Continue reading
In the first six months of 2016, the number of U.S. data breaches soared to over 630 — a rate that puts breaches on pace to overtake last year’s count. Data breaches alone in 2015 resulted in over 169 million stolen records. This impact leads to rampant fraud and identity theft and leaves millions of consumers in dire need of help. That’s where the right identity protection provider comes into play.
An identity protection provider shouldn’t just offer a speedy solution, but one that fits the particular needs of victims. The ever growing problem of information exposure calls for services that deliver a comprehensive approach to resolve identity crime threats.
To help organizations determine how to meet those demands, the Consumer Federation of America (CFA) and its Identity Theft Service Best Practices Working Group have developed a valuable checklist that helps organizations uncover issues that could stem from a data breach incident. Following these guidelines can help maintain best practices and assist you in choosing the best identity protection provider for your specific needs.
Ready to discover the best identity protection provider so that you can secure the data of your consumer and small business customers? Read the CFA press release “Rising Number of Data Breaches Increases Threat of Identity Fraud” for critical identity protection insight.
CFA 2016 Checklist
PDF version: 7-questions-when-considering-identity-theft-services
As kids, we’re given many nuggets of wisdom. One that continues to ring true throughout our lives is that it’s what’s inside that counts.
Follow this same sound advice when selecting reputable identity protection for your customers to ensure the greatest satisfaction and success of your program.
A recent study found that 34 percent of consumers would either discontinue business or give less business to a company where their information had been compromised.
Similar to test driving a car, you should experience identity protection services firsthand. Delve into how it works inside and out to gain valuable insight to what you and your customers can expect.
We invite you to peel back the layers to see how we secure, monitor and restore customers’ identities. We want to reveal to you the inner workings of what makes our service so effective.
You’ll find our Online Identity Vault™, which offers your customers encrypted data storage, password management and a vital mechanism to monitor their stored information. You will also discover a highly-trained team of professionals dedicated to delivering comprehensive and reputable identity protection solutions around the clock.
While you’re getting acquainted with the service benefits, it’s important to keep in mind that your customers have lots of choices. Providing them with our identity protection gives them another great reason to choose you. It’s a matter of strengthening your competitive advantage in the marketplace, which our ID Restoration Pro service does with ease.
EZShield is the key differentiator that will add meaningful value for your customers and a new revenue stream for your organization.
Kick the tires!
When you’re the recipient of an award, it’s exciting and motivational. If you’re an award-winning business, you celebrate the accomplishment as a team and appreciate being acknowledged for the tremendous collaborative effort. All in all, it’s a very meaningful experience for everyone involved. This is most certainly the case for EZShield with our recent and third consecutive win as Best Overall Identity Protection Leader from Javelin Strategy & Research.
Celebrations aside, what does this award mean for you — an entity in the market for identity protection service?
It means that by partnering with us, you have a reputable, valuable and convenient service at your disposable to secure, monitor and restore your customers’ identities.
You can rely on our strong reputation as an identity protection provider. We have, and continue to deliver industry-leading, high-value solutions for a multitude of identity crimes targeting consumers and small businesses. We have grown from a single strong check fraud protection service to a comprehensive identity protection provider receiving top rankings in prevention, detection and resolution. This enables our partners to help protect their customers’ identities with this same reliable and reputable service.
Delivering what consumers and small businesses need and want drives value. They want low cost service, which we package just for you. They need service that’s always on and ready to tackle identity crimes as they occur. That’s why we’re available 24/7. Our U.S.-based certified Resolution Specialists provide one-on-one dedicated care in the event of fraud or identity theft, even working on behalf of the customer if desired.
While your customers are appreciating this outstanding assistance, you’ll value the added revenue stream and customer retention that our service generates.
Our convenience to partners begins with seamless program implementation and customer integration that continues through comprehensive service delivery and regular communications. We follow stringent methods to collect, store and dispose of data, using triple-layer encryption to ensure the highest level of security.
For our partners’ customers, our convenience hinges on our 24/7 customer support. Additionally, we offer our mobile app DashAccess for on-the-go account access and visibility. Timely tips, vital alerts and monthly educational content combine to deliver the ultimate in accessibility and confidence.
Now that you’re aware of the benefits that EZShield has to offer, are you ready to enjoy the rewards? Schedule a demo to experience the award-winning service you can extend to your customers.
Staying on top of consumer and small business fraud risks is critical to the security and success of your financial institution. Hand-in-hand with being attuned to identity crimes, you must be able to help customers protect against them. This keeps you compliant with industry regulations and fulfills your customers’ expectations.
So how do you ensure such a positive outcome for you and your customers?
View our latest webinar Strategies to Protect Banking Customers from Emerging Fraud Schemes, which I recently presented with fraud expert Al Pascual of Javelin Strategy & Research.
Our discussion delves into new findings surrounding current and evolving fraud threats, how customers view your role in their protection and how you can strengthen customer relationships while growing your revenue with industry-leading identity protection.
When was the last time you evaluated the fraud and identity theft information you provide customers?
If you had to think about your answer for more than two seconds, not only is it time to reevaluate, but there was yet another victim of identity fraud.
The fact is, identity crimes persist — affecting 38.3 million Americans in 2015 per Javelin Strategy and Research. Such a damaging issue demands ongoing attention, proactive protection and prompt action, the combination of which provides the most effective strategy.
So why the focus on content? And how does it even fit into this strategy?
If it is the right (timely, clear, accessible) content, it integrates with all aspects of your identity protection plan for a perfect fit. The goal of this content is to clear up consumer confusion around identity crimes: what they are, why they happen, how they can be prevented and how to recover from them.
This starts with regularly updated fraud, data breach and scam news. It should highlight the details of what occurred and provide guidance to help avoid or reduce one’s impact from the situation — all with a levelheaded approach.
Valuable content does not rely on hype, but rather diffuses it.
Need another reason to supply compelling content? Consumers are information seekers. They want to be in the know. Providing customers with that level of up-to-date content empowers them and makes you a valued resource. In turn, it deepens customer trust and loyalty. Sixty-two percent of millennials indicate that online content drives their brand loyalty, according to NewCred.
On the other hand, if your content is outdated, customers will be left scouring for information on their own, which means they’ll be navigating away from your site.
Now that you know what the “right” content can and should do for you, it’s time to deliver it A.S.A.P. One of the best ways to make that happen is by partnering with EZShield. We enable our partners to easily provide outstanding fraud and identity theft information to their customers via EZShield’s communication platforms or directly to the partner’s website using our Live Fraud Feed.
As creators and purveyors of award-winning* content, from our EZShield social platforms to our educational blog FightingIdentityCrimes.com and our email communications for partners and their customers to our mobile app, we have the meaningful and far-reaching messaging to bring your content up to speed. The timely speed consumers expect.
How do we do it? Fueled by our industry expertise and commitment to delivering leading identity protection services through our secure platform, we remain tapped into the latest fraud and scam news, data breaches, data security vulnerabilities, information protection regulations, encryption technology and all other relevant identity crime news.
How can you take advantage? Harness this valuable information through our Live Fraud Feed to keep your customers in the know.
It’s as simple as…
- Deciding where you want our content to appear on your website
- Enjoying our live content on your site from any device
Learn more about our Live Fraud Feed and connect with us today to deliver award-winning content that makes you a trusted source your customers can grow to depend on.
* 2016 Communicator Award Winners in 10 categories.
A valuable question for any entity seeking to thrive: You hear me, but are you listening? This seemingly subtle distinction can make or break a customer service relationship. And when that relationship involves how you protect customers and their information, it makes a dramatic impact on how they view your service and whether they’ll stick around. Such as the contrast between a live human being and an automated system.
This is also a key difference that sets EZShield apart within the identity protection industry. We make effective customer communication a priority, by employing an onsite team of Resolution Specialists at our Maryland headquarters. These compassionate, respectful and detail-oriented individuals are trained and certified to serve all customer restoration needs.
And, our emphasis on clear, timely communication means customers have access to real people 24/7. No phone tree jungles, no robot receptionists, and absolutely no jumping from person-to-person. In a time of crisis, we know a helpful, human hand is just what your customers seek. That’s how EZShield operates.
Our commitment to being only a phone call away translates into extending the highest level of customer support. To that end, we continuously stay abreast of new technology. This is the impetus behind our ongoing upgrades and enhancements throughout our organization. From telecommunications to websites, we are dedicated to making improvements to how we deliver our services — doing whatever we can to support those who support our customers. Thus, we enable our Resolution Specialists to maintain their extraordinary care and expediency with addressing customer inquiries and handling customer cases seamlessly around the clock.
What makes our customer service Resolution Specialists so special?
- They work out of our headquarters, in a secured area that doesn’t permit any personal devices.
- Thirty percent of our specialists have been members of the EZShield team since our inception in 2001.
- They employ End2End Defense®, our 32-step restoration process, to ensure every customer case is resolved to the fullest extent.
- They request customer feedback (via a survey) for each interaction — with the goal of 100 percent satisfaction regarding customer service.
- They utilize the latest technology to keep a pulse on call volume and to adapt to ever-changing customer service needs.
How do these customer service initiatives benefit our partners and their customers?
- Extend greater peace of mind through award-winning service.
- Offer more opportunities to build customer loyalty and retention.
- Satisfy customers’ demand for effective identity protection.
- Enhance customer experience when an issue does arise.
Putting It All Together
Our comprehensive protection — combining security, monitoring and restoration of personal and business information — is made possible by our entire company of dedicated professionals. But, the most direct link to customers is our support center. As the primary personal contact point for customers, they have the greatest opportunity to assess customer needs. This knowledge is then shared throughout EZShield to complete the communications loop, providing us with valuable insight to make service adjustments that align with these needs.
Get a glimpse of the valuable interactions customers have with EZShield Resolution Specialists from a few recent customer comments:
“I would like to say that [the Resolution Specialist] was wonderful handling my situation. My payroll company had been “hacked” and I was extremely upset with them. [The Specialist] helped me tremendously to ease my mind and gave me a lot of insight in my situation. I can’t thank her enough!” Susan C. Brockton, MA
“I’m very satisfied with the service I received from your staff. Everyone was very knowledgeable and friendly. Seemed to be genuinely concerned with my company’s needs. They explained the process and helped me with all my questions. Thank you for your support.” Betty V. Miami, FL
“I loved working with [the Resolution Specialist]. She took care of everything, had patience with my questions and got everything done quickly.” Debbie W. Downey, CA
Connect with Us
Every aspect of our business is guided by continuous customer service improvements — for which our Resolution Specialists play a vital role. Whether their interactions with customers lead to upgrades or changes in our identity protection offerings or how we provide service around those offerings, the one-on-one care provided is integral to our ongoing efforts to deliver best-in-class service. We are tuned in and we are listening. Leverage our partnership opportunities and tell us how we can help you strengthen customer relationships and grow your revenue.
We are tested every day, on all fronts. Internal and external forces weigh on us — from time constraints to budgets. Our friends, our family and our customers test our loyalty, skills, limitations and much more. Then there are hackers putting information security to the test.
While you can’t stop the incessant testing. You can put a plan in place to deal with the ongoing challenges. And, on the identity theft front, we have a plan that can be customized to meet the identity protection needs of your customers.
As an identity protection services leader, we are proud to offer partners revenue-generating opportunities and, in turn, offer their consumers much-deserved peace of mind. In fact, we’re quite passionate about our services. Of course, we expect that you are just as passionate about yours. The beauty of working together with EZShield is being able to align those passions to deliver greater meaningful value to customers. So you can continue do what you do best and we’ll enhance what you do with our services to secure, monitor and restore customers’ identities.
Is shared passion enough of a reason to choose EZShield?
It’s a great reason, but there are many more. Let’s take a look at how to determine if such a partnership is right for your organization. That way, you can make the most informed decision for you and your customers.
• Your customers’ data is everywhere.
• This information is personally and financially sensitive.
• Identity thieves seek this information out because it is so valuable.
• You have a responsibility to protect your systems and this vulnerable data.
The Next Step
• Analyze missed opportunities to enhance loyalty. Are you underserving fraud victims?
• Get to know the key criteria for choosing a service provider that fits your needs.
The Fit Test
Identity protection is not a one-size-fits-all proposition. Yet, there are some easy ways to see if a service measures up. This starts with only accepting a positive response to the following questions about a potential provider:
• Do they uphold data security regulations?
• Do they follow best practices on all levels of their business?
• Do they garner consumer trust?
• Do they live by their core values?
With EZShield, the answer to all of these questions is a definitive “yes.”
EZShield focuses on securing data — from processing and storing it to disposing it. As such, we follow stringent compliance regulations and implement reputable risk management programs. We are a certified PCI DSS Level 1 service provider, ensuring the safe handling of credit card information. We also institute our Triple Layer DefenseSM encryption to secure date in transit, in-process and at rest. This focus additionally entails empowering consumers to have more control over their personal information and their finances.
Our best practices are highlighted by our transparency, which touches every aspect of our business. We make it clear what our services do for partners and their customers, devoid of any false claims, and we communicate regularly to support continued understanding. To bring our services full circle, we offer dedicated care from certified Resolution Specialists to ensure customers do not get passed around. This level of support does not go unnoticed by customers nor by industry experts. We have been recognized by Javelin Strategy & Research as “Best Overall” Identity Protection Services Leader for two years running.
We value the critical and sensitive nature of trust. This is something we work diligently to earn through our high ethical standards, for the services we provide and the way we deliver them. Customers help keep us in check with their honest feedback—some even reaching out to our CEO to express their appreciation via a personal letter. We consistently score 9.0 (or higher) out of 10 on our customer surveys, which we conduct following every customer interaction. Just recently we received the Better Business Bureau’s Torch Award for Marketplace Excellence for our trust, performance and integrity.
EZShield’s daily operations exemplify our core values from the way our employees embrace them individually to the way they practice them as a team. We call it the EZShield Balance and it provides us with every principle we need to make the best decisions for everyone involved in and impacted by our business. This balance also lends to our genuine culture and a workplace that thrives on the satisfaction we deliver consumers by securing their identities.
How do we measure up to your needs? Do we align with your core values and dedication to serving customers’?
Continue to explore if a partnership with EZShield is right for you. Start your demo now to get a firsthand experience of our valuable identity protection offering.