Your Customers Are
Our #1 Priority
Serving Them Is Our Passion
“Your company was great to work with”
Ernest C. 2014
See the Proof for Yourself
Our Ratings Speak for Themselves
A+ BBB Rating
Since our inception, EZShield has had an A+ rating with the Better Business Bureau.
Average of 9.5 on
After we interact with your customers, we ask them how well we served them. It is not uncommon for us to receive a perfect 10. If we don’t score 10 out of 10, we find out how we can serve them better next time.
Net Promoter Score of 71
Net Promoter asks, “What is the chance that you would refer a friend?” Customers respond by rating on a scale of zero to 10. Ratings are then categorized into “Promoters” (9-10), “Passives” (7-8) or “Detractors” (0-6). “Promoters” minus “Detractors” equals the Net Promoter Score. We monitor this score in an effort to achieve continuous improvement and maintain customer loyalty, for you and for EZShield.
The Help You Need,
When You Need It
24/7 U.S.-Based Customer Support
We understand that when a customer discovers a lost wallet, checkbook, or potential fraud or identity theft, she wants to speak to someone that can put her mind at ease. This is as simple as calling EZShield 24/7 to speak to a live Response Center representative. Our certified Resolution Specialists are available from 8:00 am to 8:00 pm, Monday through Friday.
Single Point of Contact
Fraud and identity theft can lead to trying and emotional experiences. EZShield assigns a customer with a single point of contact to make sure the experience is as stress free as possible. We also use a state-of-the-art case management system that allows us to keep track of our conversations with customers. If a customer’s contact is unavailable, an EZShield Resolution Specialist will be able to get up to speed quickly and offer assistance.
32 Steps to Secure, Monitor and Restore
EZShield End2End DefenseSM is a proprietary 32-step process that allows us to help with the discovery and isolation of a fraud event and prevention of future fraud. We will provide 90 days of complimentary fraud protection services to fraud victims and will extend those services to identity theft victims for one year. In short, we want to work proactively and help prevent further incidents of fraud.