Equifax Breach Notice: If you are interested in EZShield services because you think you’ve been impacted by the Equifax data breach, please visit: www.GoEZShield.com.
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U.S.-Based World-Class Support

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Your Customers Are
Our #1 Priority

Serving Them Is Our Passion

“Your company was great to work with”
Ernest C. 2014
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See the Proof for Yourself

Our Ratings Speak for Themselves

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A+ BBB Rating

Since our inception, EZShield has had an A+ rating with the Better Business Bureau.

 
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Average of 9.1 on
Customer Surveys

After we interact with your customers, we ask them how well we served them. It is not uncommon for us to receive a perfect 10. If we don’t score 10 out of 10, we find out how we can serve them better next time.

 
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Net Promoter Score of 77.1

Net Promoter asks, “What is the chance that you would refer a friend?” Customers respond by rating on a scale of zero to 10. Ratings are then categorized into “Promoters” (9-10), “Passives” (7-8) or “Detractors” (0-6). “Promoters” minus “Detractors” equals the Net Promoter Score. We monitor this score in an effort to achieve continuous improvement and maintain customer loyalty, for you and for EZShield.

 

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U.S.-Based World-Class Support

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The Help You Need,
When You Need It

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24/7 U.S.-Based Customer Support

We understand that when a customer discovers a lost wallet, checkbook, or potential fraud or identity theft, she wants to speak to someone that can put her mind at ease. This is as simple as calling EZShield 24/7 to speak to a live Response Center representative. Our certified Resolution Specialists are available from 8:00 am to 8:00 pm, Monday through Friday.

 
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Single Point of Contact

Fraud and identity theft can lead to trying and emotional experiences. EZShield assigns a customer with a single point of contact to make sure the experience is as stress free as possible. We also use a state-of-the-art case management system that allows us to keep track of our conversations with customers. If a customer’s contact is unavailable, an EZShield Resolution Specialist will be able to get up to speed quickly and offer assistance.

 
32 Steps

32 Steps to Secure, Monitor and Restore

EZShield End2End DefenseSM is a proprietary 32-step process that allows us to help with the discovery and isolation of a fraud event and prevention of future fraud. We will provide 90 days of complimentary fraud protection services to fraud victims and will extend those services to identity theft victims for one year. In short, we want to work proactively and help prevent further incidents of fraud.

 
Support Data Sheet Download

Get to know what makes our Resolution Specialists such a valuable asset.

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