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Tag Archives: customer retention

The Rebirth of Identity Protection in Banking: Q&A Session with Terri Burton

Webinar Teaser: Q&A with Terri Burton

“The Rebirth of Identity Protection in Banking” is less than two weeks away! We decided to go behind-the-scenes and chat with Terri Burton, EZShield’s channel marketing solutions manager, who will also be moderating our upcoming webinar. Burton has worked closely with our speaker, Laura Bruck, vice president of marketing & solutions strategy, to bring this webinar together. Let’s see what Burton had to say about the significance of this topic within financial institutions.  Continue reading

Why Should Award-Winning Identity Protection Service Matter to You?

When you’re the recipient of an award, it’s exciting and motivational. If you’re an award-winning business, you celebrate the accomplishment as a team and appreciate being acknowledged for the tremendous collaborative effort. All in all, it’s a very meaningful experience for everyone involved. This is most certainly the case for EZShield with our recent and third consecutive win as Best Overall Identity Protection Leader from Javelin Strategy & Research. 

Celebrations aside, what does this award mean for you — an entity in the market for identity protection service?

It means that by partnering with us, you have a reputable, valuable and convenient service at your disposable to secure, monitor and restore your customers’ identities.

Reputable
You can rely on our strong reputation as an identity protection provider. We have, and continue to deliver industry-leading, high-value solutions for a multitude of identity crimes targeting consumers and small businesses. We have grown from a single strong check fraud protection service to a comprehensive identity protection provider receiving top rankings in prevention, detection and resolution. This enables our partners to help protect their customers’ identities with this same reliable and reputable service.

Valuable
Delivering what consumers and small businesses need and want drives value. They want low cost service, which we package just for you. They need service that’s always on and ready to tackle identity crimes as they occur. That’s why we’re available 24/7. Our U.S.-based certified Resolution Specialists provide one-on-one dedicated care in the event of fraud or identity theft, even working on behalf of the customer if desired. 

While your customers are appreciating this outstanding assistance, you’ll value the added revenue stream and customer retention that our service generates.

Convenient
Our convenience to partners begins with seamless program implementation and customer integration that continues through comprehensive service delivery and regular communications. We follow stringent methods to collect, store and dispose of data, using triple-layer encryption to ensure the highest level of security. 

For our partners’ customers, our convenience hinges on our 24/7 customer support. Additionally, we offer our mobile app DashAccess for on-the-go account access and visibility. Timely tips, vital alerts and monthly educational content combine to deliver the ultimate in accessibility and confidence.

Now that you’re aware of the benefits that EZShield has to offer, are you ready to enjoy the rewards? Schedule a demo to experience the award-winning service you can extend to your customers.

eBook: Valuable Insight and Solutions to Address Identity Crimes

As the saying goes, if you’re not part of the solution, you’re part of the problem. Fortunately, providing solutions is easier than you think.

Given that fraud and identity theft have claimed a mainstream spotlight in the past few years — impacting over 18 million in the U.S. in 2013 and leading FTC complaints for 15 years running — it might seem as though the average consumer would be well acquainted with these topics. However, being aware of a problem and grasping the full depth of the problem are not one and the same.

Without a clear understanding, consumers tend to jump to conclusions and fill in blanks with inaccurate information. And for matters as critical as those threatening one’s personal information and finances, consumers are largely being led by fear. In fact, a 2014 nationwide study by Chapman University found that Americans’ second greatest personal fear is “becoming the victim of identity theft.” Continue reading

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