Did you know that the right content enhances your customers’ trust and loyalty? A recent survey by NewsCred revealed that 46 percent of customers turn to their bank for financial content and helpful content drives loyalty for over 50 percent of customers.
As a financial institution, you’re already providing content — from your printed materials to your website — that includes information about identity theft prevention. After all, the Fair and Accurate Credit Transactions Act requires you to address it (via a written program and website). But chances are that the information you’re providing is not living up to your customers’ expectations and it might be time to rethink that content and the way you’re delivering it. Continue reading
With the pervasive presence and engaging nature of social media, it wouldn’t come as a surprise if your organization has implemented social media as part of its strategy. There are endless capabilities to connect, but so are the privacy concerns. The risks are especially high among those most adept with liking, tweeting and tagging — teenagers. With 81% of teens using at least one form of social media, EZShield recognized an educational need in our local youth community.
On July 30, EZShield partnered with the Boys and Girls Clubs of Harford County to present “Protecting Your Social Identity.” We knew the club’s youth leaders would get an eye-opening lesson in social media security, but didn’t anticipate how much insight on the importance of education EZShield would get in return.
As public concern about identity theft and fraud continues to escalate, it has become more critical than ever for financial institutions to step up customer protection efforts — or risk taking a hit to their bottom lines.
In a global study across 17 countries that included more than 5,200 consumers, some 25 percent of respondents said they’d been victims of credit, debit, or pre-paid card fraud within the past five years. Most tellingly, more than 20 percent reported that they will stop using, or switch from, the card impacted by fraudulent activity. The study — conducted by ACI Worldwide and Aite Group — further found that after experiencing fraud, more than half of cardholders switched to using cash or an alternate form of payment instead of their credit or debit card.
Given the major media coverage around Heartbleed over the past week, you have likely heard about this security flaw multiple times and from many sources. Such extraordinary attention is for good reason; security experts are saying this is the most serious security issue the Internet has faced to date.
With that critical message in mind, we want to assure our partners and customers that EZShield and the data we store have not been impacted in any way by the Heartbleed security flaw.
Over the holidays, we were right in the throws of the Target breach. Everyone had just finished their holiday shopping, and instead of just worrying about the bills they ran up, they needed to worry about bills a complete stranger could ring up and leave for them to deal with.