Unexpected expenses can be crippling. According to a recent report, only 39 percent of Americans say they would be able to pay for a $1,000 unplanned expense.
Inevitably this financial stress hits the workplace, making the employer collateral damage. According to the world’s largest human resources consulting firm, Mercer, “Improving employees’ financial wellness can lead to healthier employees, reduce absenteeism and lower turnover rates while raising employee satisfaction and improving the employer’s brand.” Continue reading
Driven by a pressure-cooker competitive environment, shifting consumer perceptions and growing security concerns — a not-so-new opportunity in banking has re-emerged.
Identity protection has once again become an optimal opportunity in banking. As cybercrime costs the financial services sector more than any other industry, and consumers increasingly demand engaging financial wellness experiences, financial leaders are starting to take a proactive approach to both by providing targeted identity protection offerings. Continue reading
New fraud statistics from Javelin Strategy & Research’s Report, 2018 Identity Fraud: Fraud Enters a New Era of Complexity reveal growing consumer sentiment toward financial institutions as identity crimes hit another record-high. This comes despite industry best efforts to mitigate fraud. Continue reading
The consumer banking experience has changed dramatically in recent years.
Today, banks and credit unions adhere to the rise of the tech-savvy and budget-conscious consumer. From mobile apps and online banking initiatives to tailored programs — the trend of rapid adoption is impressive, but it’s not without its shortcomings. Continue reading
Staying on top of consumer and small business fraud risks is critical to the security and success of your financial institution. Hand-in-hand with being attuned to identity crimes, you must be able to help customers protect against them. This keeps you compliant with industry regulations and fulfills your customers’ expectations.
So how do you ensure such a positive outcome for you and your customers?
View our latest webinar Strategies to Protect Banking Customers from Emerging Fraud Schemes, which I recently presented with fraud expert Al Pascual of Javelin Strategy & Research.
Our discussion delves into new findings surrounding current and evolving fraud threats, how customers view your role in their protection and how you can strengthen customer relationships while growing your revenue with industry-leading identity protection.
Take advantage of this complimentary webinar now.
As identity crimes continue to threaten U.S. consumers — with 13.1 million Americans falling victim in 2015 — the need for protection against such risks remains critical. While there are many things individuals can do to help protect themselves, a comprehensive identity protection service takes one’s security to the next level.
But how do you know if a protection service is worth your while?
#1 Start by looking at their history and reputation. EZShield has been protecting consumers and small businesses from fraud and identity theft since 2001. As the “Overall Best Identity Protection Service Leader,” as independently rated by Javelin Strategy & Research for the past two years, and the 2015 BBB Torch Award winner, our commitment to partners and customers is well recognized.
#2 Consider how they deliver their services. EZShield partners with trusted financial institutions, insurance and benefits providers and telecommunications entities through which we service their customers. And all of our services are delivered on a secure, encrypted platform backed by world-class customer support.
#3 Experience the benefits of service firsthand. EZShield offers one year of complimentary identity protection service to potential partners so they can experience the value of our offerings for themselves. We know that after they experience the EZShield difference, they will be confident in delivering these same services to their customers.
Get a glimpse of how our best-in-class identity protection service puts fraud and identity theft in its place.
Resolving this and other missteps in customer care
A few years into what has become a steady stream of data breaches, complimentary data protection often follows suit. This creates the illusion of protection. But, once you break through the surface of many free offerings, the wrapping is often more appealing than the contents.
From insufficient protection to the magnitude of hoops consumers must jump through to secure their exposed data—the holes in the system are becoming more apparent.
Currently, 50 million individuals in the U.S. are subscribed to complimentary or discounted identity protection services. Subscribers must navigate clunky websites, with minimal guidance and insufficient or ill-suited protection. And consumers are quickly realizing these quick fixes are not worth their time — seen in the four-year low enrollment rate of free or discounted protection. The current enrollment rate sits at just 37.2 percent.